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The Good Cloud is a privacy-first cloud environment based on open-source technology. It gives you secure storage and collaboration tools — without ads, tracking or data resale.
Yes. You can start with a trial account to explore the platform before upgrading.
We use our own hardware, hosted in the Netherlands, with your data stored in a certified data center in Amsterdam (DC1). By running our service on our own infrastructure, instead of public cloud platforms like Amazon, we keep full control over every layer of the system. This way, we can offer strong guarantees that your data stays private and is never looked into.
The Good Cloud offers a few different plans, so you can pick the setup that matches your needs.
Personal plans give you your own private storage and Workspace, with a complete set of core apps for everyday use:
Custom apps from the Nextcloud App Store aren’t available on these plans. If you’d like to extend your environment with additional apps, Friends & Family offers that option.
Friends & Family plans give you more freedom to configure your Workspace how you and your companions want it to work.
Friends & Family includes the same core apps, plus:
Friends & Family plans currently run on our previous platform, which doesn’t yet have a self-service management interface (we’re working on it). For questions about your account, billing, or similar, Contact support.
Business plans are designed for organisations that need more users, more support, and more control:
The Good Cloud offers the option to register a free trial account. This account is registered and bound to an e-mail address, which also functions as login name. Customers receive a maximum of 2GB storage on a shared server. The server name varies, but is always something like https://useXX.thegood.cloud (where XX is a number).
After creation of the free trial account, a verification e-mail is sent to the e-mail address used, containing a link to verify the e-mail address. When this e-mail is not verified within 8 hours, the free trial account is disabled. Not verifying on time is a common issue. When an account is disabled, the password can also not be reset.
If your trial account is disabled, please use this web form and let us know; we will reactivate it and re-send the activation link.
Note that a trial account can be upgraded at any time to a Starter, Plus or Pro plan.
My Account is the place where you manage your subscriptions, workspaces and payments. In other words, it is the administration area for your The Good Cloud subscription(s).
A Workspace, on the other hand, is your actual Nextcloud environment – the place where you log in and can sync your files, create notes, calendars, documents and so forth. It is the product you have paid for / subscribed to.
Note: My Account only allows you to manage Starter, Plus and Pro plans.
While others use your data to stay profitable, we don’t.
But being the nice kid on the block (offering our service for free) doesn’t pay the bills.
To keep our promise alive, and to grow in a conscious, sustainable way, we moved to a paid model — so we can keep building a safer digital home for everyone.
Free accounts let you explore the basics. Paid subscriptions offer more storage, more optional features, better performance and personal support.
Yes. You can change your subscription at any time via your Subscription Manager.
We offer Credit Card, iDeal / WERO, SEPA transfer, SOFORT banking, Bancontact and KBC/CBC Button.
You can cancel your subscription at any time through My Account (in the case of Starter / Plus / Pro plans), or by filling in this webform.
If you have paid for a full year in advance, your subscription will remain active until the end of the paid term. You will keep full access to your account and data during this period. No refunds are issued for unused time, in accordance with our Terms & Conditions (Article 6.5).
When your subscription ends — either after cancellation or after non-renewal — your account is first deactivated. Then after 30 days, your account will be permanently closed and all data is permanently deleted, as described in Article 6.6 of the Terms & Conditions. This deletion is irreversible, so please make sure to back up any data you wish to keep beforehand.
The handling and deletion of your personal data is governed by our Privacy Statement, which explains how we process and erase data in line with applicable data-protection laws.
If a payment is missed, your account is temporarily suspended. If it is not renewed within 30 days, your account is permanently deleted and all data is permanently erased.
Please make sure to back up your data before this period ends. See our Terms & Conditions (Articles 6.4 and 6.6) and Privacy Statement for details.
After you purchase your Starter, Plus, or Pro plan, you will be taken to your My Account space. Here, you can manage your workspaces. The workspace is your actual Nextcloud environment, where you can use the purchased services.
When you first log in, configuring 2FA is required for security reasons. If you do not yet have a 2FA application, you might consider TwoFac or, if you would like a more fully featured password manager, Bitwarden. Both are open source.
Due to an unfortunate technical limitation because of how Nextcloud functions, when your storage becomes full, the system is no longer able to write to essential system files like log files and databases. This leads to the system locking up, and it is no longer possible to log in. We apologize for this and we are working to address the issue, but this is complex for technical reasons. If this happens to your paid environment and you are certain it is not payment-related, please contact us and let us know, and we will resolve the issue immediately.
No, that’s not possible. We manage all versions because we first test them extensively and, if necessary, optimize them. This way we prevent you from having to solve annoying errors or bugs yourself. So doing, we can guarantee that you will always be able to use the service as pleasantly as possible.
We first test and often have to optimize all versions that are released. We want you to be able to use our service carefree and hassle-free. By testing the new release first, we prevent you from being troubled by possible errors or bugs. As soon as we have tested the new version, all users are automatically updated with the new version.
Personal support requires time and expertise. Paid plans make that possible while keeping the platform sustainable. About us →
Use of your own domain name is only possible for Family Plans with 500GB or more, and for Business Plans. If you want to make use of this option please send us a message , and we will set one up for you, in the form name.thegood.cloud.
Alternately, if you own your own domain, you can create a CNAME record to point to your Nextcloud environment at The Good Cloud (such as cloud.yourdomain.com).
If you have 2FA enabled and you try to set up CalDav/CardDav with a third party, it will give you an error when trying to log in.
To resolve this, you can use an application password to make it work:
Yes, we support End-to-end encryption. However, please be aware that E2EE can only be applied to subfolders and that files within the encrypted folder cannot be shared with other users (unless you share your E2EE secret).
You can only edit documents in the encrypted folder on the computer syncing with the desktop client. Online editing or viewing of files in the encrypted folder is not possible, by design.
Please note that using E2EE leads to an increase of approx. 30% in your storage amount. If you are okay with these restrictions, we can enable E2EE encryption on your environment. Please see our blog for more details.
To export your data:
It is possible to share data with external users from your Nextcloud Workspace.
For Starter, Plus and Pro plans, a file share always requires a password and an expiry date. A share can only be configured for a maximum of one month, and always requires a password.
On Family and Business workspaces (where you have your own personal environment), shares can be anonymous and are not limited to 30 days.
In the share window, enter the following information:
Now, under External shares in the pane on the right, you will see the text: Share link (View only). You can click on the Copy symbol to copy the link and share this with others.
Additionally, you can also configure several other options, if you click on View only → Custom Permissions:
You can use Custom Permissions to configure what people can do when they access the share:
Note that you can also share one folder multiple times, with different settings, to allow varying levels of file access and editing permissions.
This is similar to the steps above, except that in step 5. you fill in the e-mailaddress you wish to share with under External Shares → Type an email or federated cloud id and then press Enter.
You can then configure the detailed settings as described above in step 9.
The Good Cloud guarantees the privacy of your business. The data of your customers, employees and all other (sensitive) company data is stored in one safe place. The Good Cloud has extensive experience with the implementation, installation and configuration of the software. We will make sure that the implementation of our service will be easy and smooth.
We offer customization options and a 14-day back-up by default, which can be extended to 7 years. For larger organizations (25 users and up) you receive your own admin account and can install any Nextcloud App Store apps you wish. Business environments also allow for user and group management, file and folder management, an option for group video conferencing, collaborative document editing and more.
Contact us for a demo!
By following this link and filling out the form.
Absolutely! With every business subscription we offer assistance implementing The Good Cloud. Each Business environment type has some hours of implementation support by default.
Extra implementation can also be purchased separately, depending on your needs and desires. If you would like more information regarding implementation or individual projects, feel free to contact us.
There is no maximum number of users. If you would like to purchase The Good Cloud for a considerable number of users, please contact us. We will inform you about the possibilities and will provide you with a tailor-made quote.
The Free Trial accounts, the Starter, Plus and Pro workspaces, and the Family workspaces each have a backup insofar as that versions of documents are saved and stored for 60 days after change, and that there is a trashbin with a 30 day retention period.
Business workspaces have this as well, and additionally also have an offsite back-up for 14 days by default. This can optionally be extended for longer periods(up to 7 years) for a fee.
Files can be recovered by logging in to the web GUI, going to the Files tab and clicking the … (options) button next to any file or folder and clicking the Versions tab, or by looking under Deleted Files.
The data itself is also stored as multiple copies on our servers in our datacenter in Amsterdam, so these can be restored in case of a calamity.
Free Trial, Basic, Plus, Pro and Family accounts currently however do NOT have an extra / external backup; this is currently only available for Business plans. So if you require this, you will need to either switch to a Business plan, or consider your own solution to back up data regularly.
f you have, say, 100GB of storage, and you have 50GB of files synced, it can use considerably more storage than the 50GB. How much more varies, depending on the type of files and services used.
If you synchronize your e-mail, this also takes up space, and this counts to your total storage limit. If this is taking up a lot of space, consider cleaning up your e-mail, for example by deleting old or irrelevant e-mails, or otherwise moving old e-mails to folders and then exporting these to file format and storing them somewhere else.
If you have E2EE activated, it uses up to about 30% extra storage space for technical reasons.
Nextcloud keeps deleted files for 30 days by default. It also stores older versions of files for up to 60 days. This also takes up some space. Nextcloud automatically manages the free space, and will automatically clean up old deleted files if needed. It will also not allocate more than 50% of your total storage space to deleted files or old file versions.
Nextcloud generates previews of files. Essentially, a preview is a lower-resolution image of a file, photo etc; and Nextcloud generates multiple previews for every image, of different sizes. The reason for this, is that smaller images load quicker, which makes the experience of scrolling through your Photos folder to find something far faster and smoother. The image quality scales with the image size you choose to display (so if you zoom in more, higher quality previews are displayed).
The downside is of course that this also takes up storage space. However, previews can be limited (to e.g. a maximum size, like 1024×1024) or otherwise disabled completely.
On Family and Business plans, we can change these settings for you. Feel free to contact us using this form.
It is possible to use WebDAV to allow WebDAV-compatible clients, such as a NAS, to connect to your Nextcloud workspace at The Good Cloud. Below is the procedure to realize this.
WebDav is a popular extension to HTTP, allowing for file management. In Nextcloud, is is a means to access your files and manage them from any WebDAV-compatible system, including most types of NAS.
To access your Nextcloud instance with webDAV, you need to create an Application Password for the connecting client. This is done as follows:
Then use the WebDAV URL, together with the created credentials, in whatever device or service you want to connect using WebDAV.
Sometimes, the desktop sync client can get “stuck” and no longer works properly to sync all devices. This can happen when multiple devices with large amounts of data are added in short succession.
To fix this, the desktop sync client needs to be completely reset and reinitiated. This can be done as follows:
First, make sure you have all your files safe and secure in Nextcloud, locally or somewhere else.
If not: DO NOT delete the files as explained in the guide below! Instead, RENAME those folders, for example from nextcloud to nextcloud.date.
Follow the steps in this guide to uninstall the desktop client and delete or rename the user files.
Note: under MacOS, you can use the mv command to rename files.
IMPORTANT: with sync issues, it is vital that you disconnect ALL clients. You can see a list of connecting clients by logging in to your The Good Cloud environment and going to your settings, and then clicking the Security page.
Once the client has been uninstalled, and all the files have been removed or renamed, please reinstall the client on the machine of which you are sure has a complete copy of your data (if it isn’t already in The Good Cloud), or otherwise the machine or device you would like to synchronize first (if it is already in The Good Cloud).
Then let the sync complete. Note that this may take a while, especially when there are large amounts of data.
Once it has completed, gradually add other devices you wish to sync, and give these time to complete.
Then you should end up with a situation where all the files are synced and are maintained across multiple devices.
The message “your account has been disabled” can have a few different causes.
The e-mail confirmation timeframe for a trial account is 8 hours. After that, the account is disabled for security reasons, but we can re-activate it upon request, and re-send the activation link.
If you have a paid account, but the subscription was not renewed, at a certain point your account is disabled. Starter / Plus / Pro subscriptions can manage their payments through My Account.
If you have a Family or Business account, please contact us and we will re-activate it.
Due to a technical limitation, when the storage of an environment is completely full, users can end up locked out because system files can no longer be written to (such as the database and logs). If you find yourself locked out please contact us and we will help fix it as quickly as possible.
To sync your files between your PC, Mac, tablet and/or mobile, you can make use of the Nextcloud Client.
The Nextcloud Client can be downloaded and installed to synchronize your files between your Nextcloud workspace and your local PC, mac, mobile phone and/or tablet. You can find general information about how it works here.
Important: please add and sync your devices one at a time. Trying to sync several devices at once can lead to issues.
After installation, you need to input the login information for your specific environment to allow it to connect. The information you need to enter depends on your plan:
Username: the e-mail address you created your Workspace with
Password: the password to your account (note: you can reset this through My Account)
Server: https://yourenvironmentname.thegood.cloud (or the chosen domain name if you have your own domain configured)
Username: the username you chose during purchase (or were given by whomever invited you)
Password: the password you set during the Workspace creation.
Note: you can request a password reset by going to your server login page and clicking Forgot Password.
For the Family and Business plans, we allow installation of certain Nextcloud apps from the Nextcloud App Store, as long as we have vetted them first. (We then test them for privacy, functionality, security etc.).
Extra apps are not available for Starter, Plus and Pro plans.
Note that for Business subscriptions of 25 users and up, you get your own admin account and can then install any Nextcloud App Store app you desire.
Currently, the following applications are whitelisted, and can manually be installed for you on request:
Other apps are possible, but will need to be checked and vetted first. If you want a specific one, just ask!
