Expert support on your own infrastructure

Run The Good Cloud in your own data centre or server environment. We provide expert support and operational guidance so everything runs smoothly on your own infrastructure. 

On-Premise Services

On-premise means your cloud environment runs on infrastructure you own or control.
This can be a private data centre, co-location facility, or internal server environment.

The Good Cloud does not provide the hardware.
We provide the expertise to run it.

On-premise services

Who this is for

This setup is ideal for organizations that require full control over their environment. This typically includes requirements around:

Compliance or data residency

Meet regulatory requirements while keeping infrastructure fully under your control.

Security policies

Apply your internal security standards and hardening practices end-to-end.

Performance or latency

Keep workloads close to your users and systems to reduce latency and improve performance.

Internal IT or governance standards

Align with internal processes, audit trails, and operational governance requirements.

What we do

We support and operate your on-premise environment, including:

  • Installation and configuration support
  • Maintenance and system health checks
  • Updates, upgrades, and security patches
  • Incident response and troubleshooting
  • Migration and change support
  • Operational advice and best practice

How we work

Every on-premise environment is different.

We don’t offer fixed packages. Support is tailored to your setup, internal processes, and requirements.

This can range from ad-hoc support to ongoing operational involvement, with custom SLAs available on request.

Services and prices

Service
Daily
Standard
Plus
Premium
Price per year
from € 800,-
€ 6.000,-
from € 15.000,-
On request
2nd tier support
*7
3rd tier support *1
Preventive system checks
NC updates/upgrades
System health checks *2
Reaction time
1-5 days
1-3 days
on demand
Custom SLA
on demand
Specifications
Daily
Standard
Plus
Premium
Preventive management
on request
1 day per year
on request
custom
Nextcloud security patches *3
Upgrades included
on request
One per year
1-4 per year
custom
Support quota *4
1 day minimum
4 days per year
On request
custom
E-mail support *5
*7
Phone support *6
Migration support
on demand
on demand
on demand
on demand
Installation and configuration
on demand
on demand
on demand
on demand
*1 Software bugs are community effort, unless appropriate licensing is in place.
*2 An intake and evaluation of the servers and systems before the subscription can be activated.
*3 Notifications on security vulnerabilities before disclosure.
*4 A quota will be counted based on the hours support requested.
*5 Support on Monday through Friday at 09:00–17:00 CET.
*6 Phone support through Nextcloud Talk and 09:00–17:00 CET.
*7 Only on the day.