We have provided free accounts for over ten years now to everyone who wants one, and we now cater to tens of thousands of very friendly and eager users, and the number of users keeps growing exponentially.

Unfortunately, to be completely honest, the sheer size of the influx has been an unsustainable endeavour from the start. The conversion to paid customers is far from optimal, and unlike the larger document hosting players, we only accept money as payment and not user data. We’ve always told ourselves we’d do this instead of any traditional online marketing, which is a privacy-violating minefield, but it is not working. So, at this point, we have to admit, it truly undermines our financial stability in ways that impacts us all on a personal level.

This has placed us at a difficult crossroad. Should we shut down the free-tier account hosting entirely? Not a fun decision to have to make. We adore our free tier users. Many of whom are very helpful and considerate. It caters to a delightfully eclectic range of users. Everything from musicians sharing sheet music, to authors, and kids doing homework. 

So, after putting off the decision for too long, we’ve now opted to very openly build something that can be sustained while retaining the altruism we can afford; because, frankly, we don’t like that privacy is a luxury.